Below, we’ve gathered some helpful resident resources and quick responses to any questions you might have. If you don’t find what you’re looking for, please contact us at the main office.

Assignments

• If I clear quarters before deployment, do I have priority on the wait list when I return?

   

  • No, the date you reapply for housing is your new eligibility date.




• If I currently live in housing on post, do I need any additional information regarding my deployment?

   

  • Yes, leave a point of contact for Rear Detachment in case we need to contact you regarding your allotment.




• If I am a single parent and am deployed, can I appoint someone to occupy my home to take care of my children?

   

  • Yes. You must submit an Exception to Occupancy document with point of contact information, a copy of the Special Power of Attorney, and temporary guardianship paperwork designating your appointee as guardian of your child or children. The first sergeant can help.




• What if I am deployed and my family wants to visit for an extended period of time?

   

  • The spouse of the service member must submit a completed Point of Contact form and a local contact for emergencies to our management office. He or she may also leave a key in a sealed envelope for emergency purposes.




• What do I do if my allotment for BAH has stopped for any reason?

   

  • Unless you have properly cleared your quarters the allotment will automatically start back up the next month. However, any past due rent for the month in which your allotment was stopped is due immediately. Payment can be made directly at the Buckley Family Housing office. Please contact our office or have your Rear Detachment contact our office it this occurs.




• What if I decide to move off post before or during my deployment?

   

  • We require written documentation of your deployment status stating you are deployed for more than 90 days as well as a 30-day written notice. If the service member is not available, the spouse will need a Power of Attorney to complete the necessary documentation.
    
    




• What are the requirements for vacating quarters?

   

  • A 30-day written notice is required before vacating quarters; notice should be given as soon as you are aware of your moving arrangements. In the case of deployment, PCS, etc. contact our office as soon as you are notified; we will assist you in the departure process.




• What happens if my name is called on the wait list and I am deployed?

   

  • Your spouse will need Power of Attorney in order to sign for quarters on post, start the allotment for BAH, and pay the prorated rent. Please make sure we have contact numbers for your spouse. Please also make sure your spouse knows how to contact and set up your transportation appointment.




• What is the process for the waiting list?

   

  • You may apply for housing 60 days prior to arrival. If housing is not available you may request placement on our wait list according to your grade and the number of bedrooms for which you qualify. We will refer units as they become available.




• How will the Assignment process work?

   

  • You can complete an online application or visit the Buckley Family Housing Office to submit a written application. Before we can assign a house each applicant must obtain a referral certificate from the base Housing Management Office.




• What happens if my family size increases?

   

  • Contact the management office to request an Inter Base Move (IBM) to a larger unit. You may be placed on a wait list if a larger unit is not available. Please be aware, the service member is responsible for the expenses incurred for this type of move.
    
    





Leasing

• What if I receive orders to PCS or TDY for more than 30 days?

   

  • You are allowed to break your lease if you provide a 30-day written notice to vacate and a copy of the orders. Contact our office as soon as you receive orders; we will assist you in the departure process.
    
    




• What if I receive immediate orders and am not able to provide thirty (30) days notice?

   

  • If you receive short orders, then the 30 day requirement may be waived Official orders are not required to start the notice process; we can accept any form of documentation regarding reassignment. It is important to contact our office for assistance as soon as you are notified.




• Do I have to sign a lease?

   

  • Yes, all residents are required to sign a lease to protect themselves as well as Buckley Family Housing.




• What if I decide to break my lease for other reasons, prior to the one-year expiration?

   

  • If you move out before your lease expires, you are responsible for rent until your lease expires or a new resident moves in, whichever occurs first.




• What happens I get divorced?

   

  • A divorce constitutes a change in eligibility; the service member/family must contact the leasing office to make arrangements. The service member and/or family may be required to vacate the home.




• How will I sign the lease if the military member is deployed or on an unaccompanied tour?

   

  • Your spouse can sign the lease in your absence if he or she has the Power of Attorney. Otherwise, contact the Buckley Family Housing Office for further assistance.




• Can you tell me more about the lease? .

   

  • The lease is a standard resident agreement used by all privatized military housing and civilian rental properties. Residents are required to sign a lease in order to reside in housing. The lease specifies the rights and responsibilities of resident and Owner. The lease also sets the service member's BAH or market rent as the monthly payment to Buckley Family Housing.

     




• If I earn a promotion during the lease period can I move to another base house commensurate with the new rank?

   

  • Yes, a service member can request a move based on an increase in rank. The move is subject to housing availability and it will be at the service member's expense. Rent will be increased to match the increased BAH.




• If I am demoted during the lease period is my rent adjusted to my BAH?

   

  • In the event of a demotion you must notify the management office in writing. Amount of monthly payment depends on several factors and can vary in each case. Contact our office to review your specific situation.





Maintenance

• Whom do I contact with maintenance issue concerns?

   

  • Contact the Buckley Family Housing Maintenance Office online or call (303) 340-0066.




• How do I make a maintenance request?

   

  • Call (303) 340-0066 to report an emergency or to request maintenance repairs. You can also submit a maintenance request online by clicking here.




• Who will be doing service requests for the privatized quarters, and will residents be charged?

   

  • Buckley Family Housing maintenance staff will perform all service requests at no charge--unless the problem is a result of negligence or inappropriate action(s) by residents.




• Will garbage be picked up?

   

  • Yes, trash pickup is handled by Buckley Family Housing at no additional cost to residents.





Miscellaneous Questions

• Are RVs and Boats permitted in Privatized Housing?

   

  • Parking of Recreational Vehicles (RVs, boats, trailers, etc.) is generally not allowed within family housing unless the vehicle is parked in the resident’s garage or the vehicle is being used for loading or unloading. Vehicle loading/unloading is limited to no more than 24 hours and must not obstruct traffic.




• Is there a maintenance program?

   

  • Buckley Family Housing has on-site professional maintenance personnel to provide responsive care for every home. Residents are asked to leave home repairs to these professionals by calling in a service request to 303-340-0066 or contacting the maintenance department online.




• What is the policy regarding satellite dishes?

   

  • Satellites dishes are allowed with prior written approval from management.




• What is the policy regarding sheds?

   

  • Sheds are allowed with prior written approval from the management office.




• What is the policy regarding trampolines?

   

  • Trampolines are allowed within the Buckley Family Housing Community. Restrictions apply.





Payments

• How will BAH work for families where both spouses are military members?

   

  • Both members receive BAH; the senior member receives the with-dependent rate, while the junior member receives the without-dependent rate. Under current Department of Defense rules, only the senior member's BAH at the with-dependent rate is used to calculate rent due. The family may keep the BAH of the junior member.




• What does my rent include?

   

  • Rent includes all normal monthly expense for your home except electric and gas utilities.




• If my rent is late, do I need to pay a late fee?

   

  • Late fees apply for rent and all other charges that are not paid in a timely manner.
    
    




• How much is my rent?

   

  • Your rent is the BAH you receive minus the Utility Allowance. BAH is based on rank and area of assignment, not on the size of the home.




• What happens if I receive a promotion or demotion?

   

  • Rent increases for a promotion and decreases for a demotion. Your rent is always the amount of the BAH you receive minus the Utility Allowance. It is your responsibility to notify the Buckley Family Housing Office within 5 days of promotion or demotion.




• What is the eviction policy?

   

  • Residents may be evicted for non-payment, egregious acts, or failure to follow Community Policies. The Command will always be involved in all eviction proceedings.




• Is BAH counted as income? Specifically, will it affect the cost of children's day care?

   

  • BAH is an entitlement and is not counted as taxable income, it is, however, included in gross income. Programs based on an individual's gross income may be affected.




• Who is responsible for answering our payment questions?

   

  • You may direct your questions to the Community Manager.




• The current year BAH amount for my grade and ZIP Code is less than I was getting last year-am I going to lose money?

   

  • No. BAH rate protection will keep individuals from having reductions in housing allowances as long as they maintain "uninterrupted eligibility" for BAH. This means that if your duty assignment station, your rank, and your family status do not change, you will always receive the higher BAH amount.




• Can I ever lose rate protection?

   

  • A change in your duty assignment station, your rank, or your family status "interrupts your eligibility" for the allowance. If you are promoted or demoted your BAH will adjust as your rate protection changes for your new rank. If your dependency status changes your housing allowance will be adjust to the new status and the applicable current BAH rate.




• Will rent be prorated if I move out other than the last day of the month?

   

  • Yes, rent is charged only for the days you occupy the home.




• How will I pay rent?

   

  • For Service Members in the Army, Navy, and Air Force, rent is paid by allotment. We utilize Military Assistance Corporation (MAC) to manage the allotment process. The BAH on your LES is an entitlement and is listed as a payment to Privatized Housing. The advantages of payment by Allotment are that (1) a Security Deposit is not required and (2) rent will be due in arrears. For example, BAH accrues in your account during January and January rent is due the 1st of February.
    
    For Service Members in the Marines payment by allotment still applies but they must also complete an Allotment Form (DD Form 2558) and forward a copy to their finance administrator. We also require a copy of the form for our files.
    
    For Service Members in the Coast Guard payment by allotment still applies but they must provide a completed Allotment Worksheet (CG PSC-2040) to their PERSRU Office to initiate rent allotment. We also require a copy of the PSC-2040 for our files.




• How does military housing privatization affect a service member's Basic Allowance for Housing (BAH)?

   

  • Privatization has not changed the BAH amount, it simply allows service members living in privatized military housing to receive a BAH to pay a privatized housing provider. At Buckley Family Housing a monthly allotment payment from the service member's BAH is automatically transferred to us at the end of each month. This process is performed and monitored by Military Assistance Company, LLC (MAC), the world's largest processor of automatic payroll deductions for military and civil service employees.




• How will foreign students pay their rent since they do not receive BAH and cannot utilize paying by allotment? .

   

  • Foreign students will pay rent monthly by check or money order made payable to Buckley Family Housing LLC




• Please explain more about the BAH entitlement and rent allotment. .

   

  • A service member's BAH is based on the cost of similar rental property near the base, typical utilities, his or her rank, and the typical cost of Renter's Insurance. An allotment from the service member's account is set up upon lease signing to pay rent to Buckley Family Housing.





Pets

• Is there a pet policy?

   

  • The number of pets in a home is limited to two. Residents are required to complete a Pet Addendum with the lease agreement and provide proof of registration and vaccinations to the Buckley Family Housing Office. The following aggressive breeds are not permitted: Akita, Chow, Doberman Pinscher, Pit Bull, Rottweiler, American Staffordshire Terriers, English Stafford Terriers, Bull Terriers, Wolf Hybrids or any other breed with dominant traits geared toward aggression. You will be responsible for any pet damages. Exotic pets are not allowed.
    
    





Privatization

• What is the Air Force Privatization Program?

   

  • The Air Force Privatization Program is a government initiative which allows services to attract private capital to improve military housing.




• How does privatization affect the service that military members receive?

   

  • Buckley Family Housing draws upon their private sector experience to provide first-rate services and amenities to our military families. We pride ourselves in our dedication to our residents; we consistently meet and exceed their needs and expectations.





Utilities

• Will I have to pay utilities?

   

  • The Utility Allowance (UA) portion of your BAH will cover all or part of your electric and gas utilities, depending on your family's total usage. You may have to pay the difference if your utility expenses exceed your allowance. Trash collection, water, and sewer services are covered by Buckley Family Housing at no cost to residents.

    Xcel Energy, the utility provider for Buckley Family Housing, determines gas and electric rates. The Xcel Energy rates are passed directly through to residents without any markup on your monthly utility statement by Hunt’s third-party billing partner, YES Energy. Any residents requesting additional information on their billed rates should contact YES Energy directly.

    In an effort to continue our transparency, Buckley Family Housing is working with our third-party vendor, YES, to have the rates listed on your monthly bills. This will require a new system in which YES generates our statements and is currently in the development stage and will take some time before implementation. Please contact YES Energy customer service 24/7 at 844-979-4416 with any questions.